A design practice where we explore content, services and the systems behind them.

We’re Adrián Ortega and Nia Campbell. Tidy Content is where we write, think and make things together. It’s a space for ideas, experiments and the work that sits between content, service design and organisational culture.

What this space is for

Tidy Content is our shared practice. Most of our time is spent working in public service roles, so we don’t take on long delivery projects.

Instead, this space holds the parts of our work that need room to breathe — writing, talks, early creative projects and the questions we’re exploring.

We’re open to small, focused collaborations when the fit is right.

Writing and projects

We write about content, services, trust, systems and the messy work of making things better. We’re also beginning new creative work — including a book we’ll shape in public through our monthly letters.

On trust and the systems that scale it

Newsletter · 2 min read

Some thoughts on how trust underpins the way we navigate work, institutions and each other when the world is too complex to manage alone.

Read more

On the quarrel of the old and the new

Newsletter · 2 min read

Exploring how teams can honour what came before while making space for new ways of working, thinking and designing services.

Read more

Words, services and culture

Essay · 4 min read

Why language is never just surface-level content, and how it shapes the cultures and systems people have to move through.

Read more

Collaboration

We occasionally work with teams on small, focused pieces of work — conversations, reviews or short sessions that help people see things more clearly.

If you’d like to explore something together, get in touch. We’re based in Wales and usually work remotely.

Contact

For speaking, workshops, collaborations or just to say hello:

hello@tidycontent.com

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Why Words Matter Newsletter Jan '20

  • Writer: Tidy Content
    Tidy Content
  • Feb 1, 2020
  • 2 min read

Updated: Mar 2, 2021


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Hi there!

2019 wasn't easy for many, but what year is anyway? As well as getting over some health hurdles thanks to the fantastic NHS, we had the opportunity to meet fascinating people doing great things, and work on great new projects with Scope and RNLI. We’re excited to think of what 2020 will bring, and wish you a happy, healthy and productive new year.

As a new year's resolution, we’d like to keep in touch and share interesting and useful articles and resources about content that may help you and your business.

Of course, if you rather not receive these, you can unsubscribe anytime on the link below - we won't take it personally.

Here are three of our favourite content resources from last year.

  • The Readability Guidelines - Collaborating with content people from across the globe, Sarah Richards from Content Design London led the development of a universal content style guide based on usability evidence that’s free for anyone to use. Easy to navigate, the wiki helps you improve your content and make it more accessible.

  • An interview with Jonathon Colman from Intercom - 3 minute read - An expert and advocate for the content strategy and design community, Jonathon talked to GatherContent about his current role in ContentOps, its challenges, and the company’s principles: start with why, strive for less, and don’t make me think.

  • Does the advertising industry have a moral responsibility? - 10 minute video - Last November, we had the chance to hear activist William Skeaping talk at Curio Conference about his work with Extinction Rebellion. In this video, he discusses brand storytelling, Generation Z, and advertising agency’s roles in climate change.

We enjoy talking about all things content and would love to include you in these conversations, so feel free to reply to this email and let us know your thoughts.

Talk to you soon!

Nia and Adrián

Tidy Content



(If you enjoy this email and know someone who would get a lot out of it, please consider forwarding it to them. Or if you were forwarded this email, maybe sign up so you can receive it each 1st of the month - it’s on us! ;-) )

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